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Job Description :
Are you passionate about delivering solutions to help Microsoft’s customers, and do you love to solve challenging problems through innovative engineering of end-to-end customer experience solutions Are you naturally curious, deeply technical, and have experience building products and services Do you want an agile and collaborative environment where you can tackle challenges that deliver immediate and measurable business impact Microsoft Enterprise 360 (E360) Team is at the forefront of creating innovative solutions based on Modern Engineering principles across a variety of channels, allowing our customers to get the support they need, when they need it, for any of Microsoft’s products and services!
If that sounds exciting, then we have the perfect job for you in Enterprise 360 (E360). We are a service integrator that brings multiple technologies together to create seamless end-to-end communication experiences. We are building next-generation services that enable self-serve capabilities through world-class customer and engineer experiences, unlocking product insights through Natural Language Processing (NLP), speech-to-text transcription, and data correlation to enable Artificial Intelligence (AI) and Machine Learning capabilities (ML), and providing authoritative business analytics. In the Senior Engineering Manager role, you will lead a team of software engineers who are designing, coding, validating, shipping and running high scale services. You will have the opportunity to use your technical experience to shape the product and its customer experience. If you are excited by Cloud Computing, willingness to learn in an ever-changing environment and above all love to focus on customers and building products they love – we want to hear from you!

  • Setting up engineering strategy for the team both from technical and business front
  • Ensuring that all programs are delivered with agreed upon business value, on time and highest quality.
  • Ensuring that all features embody engineering best practices, efficient, scalable architecture, elegant design and high-quality implementation.
  • Managing a rapidly growing software engineering team of strong individual contributors
  • Ensuring that pro-active/cooperative relationships exist within the program and project teams. Assisting team members in resolving issues
  • Leading software design, Code reviews to ensure consistently high level of design and implementation.
  • Driving quality process and trustworthy computing initiatives throughout the product lifecycle to eliminate architecture, design and coding defects at the source.
  • Ensuring performance and security criteria are met.
  • Communicating policy & technical directions to all levels within group and cross discipline. Status reporting and presenting solutions is an integral part of the job.
  • Contributing to organizations’ big bet initiatives like talent hiring, people skill development, etc.
  • Internal Partnerships – Partner with internal Microsoft teams to leverage and integrate Microsoft technology into the service portfolio.

desired educational qualification: be / b tech /mca or equivalent
required (must have) experience:

  • total of 10+ years of demonstrated work experience in the information systems industry.
  • 10+ years of solid design/software engineering experience using large/complex application using various technologies.
  • 2+ years of experience in people manager role – build and grow teams.

technical skills:

  • very strong software engineering – design, development and testing, experience.
  • proficient in web development, app development, api’s and test methodologies.
  • good understanding of design / architectural patterns and automation platforms.

engineering practices:

  • experience with agile/scrum development methodologies.
  • good experience on requirement/design/code review & inspections practices
  • good on estimation practices: effort and schedule
  • experience in development processes like creating technical and architectural documents and qa processes like designing test plans, functional testing, end to end scenario automation, performance, and security testing.

people management skills:

  • ability to motivate and influence team.
  • ability to lead, coach and provide leadership to staff on goals, objectives and performance success criteria.
  • ability to manage high and low performers.
  • aligns team’s commitments with organizational strategic directions.
  • effectively utilizes resources.

other skills:

  • excellent written and oral communication, team skills
  • ability to handle ambiguity and collaborate across multiple groups and disciplines.
  • ability to manage multiple projects / tasks concurrently and drive them to successful completion.
  • facilitates collaboration in a cross-group environment (i.e. global software engineering teams)
  • sound problem resolution, judgment, negotiating and decision-making skills.
  • excellence in strategic thinking, leadership and be able to influence without authority.
  • ability to rapidly assimilate new information and techniques.

nice to have:

  • knowledge on cloud technologies microsoft azure or amazon web services, including application insights, azure service bus, logic apps, azure data lake, cosmos, webapps
  • experience with user experience web technologies such as angular js, razor is preferred
  • knowledge on data modelling, analytics, data mining and machine learning
  • knowledge on automated build, deployment and cicd.

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