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Job Details
Company: Aruba Networks, a Hewlett Packard Enterprise Company
Location: Outer Ring Road, Bangalore, India
Job level: Senior Technical Writer / Specialist
Field: Content Development, Writing, Authoring
Education – UG – B.Tech / B.E. – Any Specialization, MCA
Job Responsibilities

  • Work closely with SMEs, Customer support, and Product Management functions to understand how each product works, gather information, and ensure that complete and accurate information is presented to the customer.
  • Design and develop written and/or visual product-related information (for example, user/configuration/troubleshooting guides), and online information (interactive demos, help systems) for a variety of audiences (end users, System Engineers, and customer support engineers).

Qualifications/Skill Set

  • 5 – 8 years of experience as a Technical Writer.
  • Knowledge of authoring tools such as XMetal and MadCap Flare.
  • Exceptional communication (both written and verbal) and team playing skills.
  • Ability to quickly and efficiently translate complex technical information to create simple and easily understandable documentation.
  • Attention to detail and customer-first attitude.
  • Desire and ability to learn new products.
  • Work in an agile development environment.
  • Experience in creating online help for portals, FAQ, how-to.
  • Hands on experience in creating video tutorials would be an added advantage.
  • Capable of working independently with minimal guidance.

HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status

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