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Driving Infinite Possibilities Within A Diversified, Global Organization
JOB SUMMARY:
As an Identity Support Engineer (IAM) at Honeywell, this is your opportunity to join our Cybersecurity team and provide valuable, secure user experiences for Honeywell employees, partners, and customers.
This role will be responsible for providing world class operational support for our customers and troubleshooting issues with Directory Services, so that it is in line with the direction set by best practices and defined standards within Honeywell. Your job responsibilities will include the following:
· Serve as a subject matter contact for Directory Services under the IAM services portfolio
· Working knowledge of LDAP and virtual directory services
· Working knowledge of UNIX/Linux operating systems
· Understand how the service works from a business/end-user perspective
· Have command of the service including its capabilities and proper use
· Execute proof-of-concepts guided by Sr. Identity Engineer and Service Manager
· Analytical/Decision Making Responsibilities
· Demonstrated strong analytical skills and technical problem-solving skills
· Ability to analyze and operate at different levels of abstraction
· Ability to balance what is strategically right with what is practically realistic
· Evangelize optimal options based on documented best practices and standards
· Maintain accurate and timely tracking of activities
· Incident management
· Manage incident lifecycle including ticketing and stakeholder interaction
· Follow documented troubleshooting procedures for standard support situations
· Escalate to and collaborate with tier 2 support (i.e., Sr. Identity Engineer)
· Run book activities
· Monitor the service from both a functional and infrastructure perspective
· Execute service reports and gather/report metrics
· Address service problems
· Document changes and/or new activities
· Works under supervision of the Sr. Cyber Security Manager, and interacts with Sr. Identity Engineer
YOU MUST HAVE:
· Bachelor’s or graduate degree in a computer-related field such as Computer Science, Computer Information Systems or equivalent.
· 1+ years supporting LDAP directories
WE VALUE:
• RadiantLogic FID or OpenLDAP directory specific experience
• Basic knowledge of Linux/Unix command line objects for account/group management
• Experience with PingFederate or other federation service
• Group Policy Management knowledge as it pertains to either Windows or Linux running SSSD
• Understanding of LDAP structures such as schemas, object classes, and attributes
• Understanding of Administrative model (how we manage objects)
• Directory synchronization and replication
• Working knowledge of MS Windows
• Understanding of DNS & Networking
• Experience with testing concepts and techniques
• Bash or ksh scripting
HGS2021



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